Description
QUALIFICATIONS PROFILE National Account Manager with multiple years managing and expanding a national account base. A reputation for implementing and improving standard operating procedures while building solid relationships with internal and external customers. Outstanding communication, presentation, and interpersonal skills with proven success in implementing and managing profitable solutions. Expanded client locations by 396%, growing sales to $30M. Career Highlights: ? Boosted revenue from $2M to $12M with single account, expanding market share from 10 to 35 locations ? Maximized growth by establishing and maintaining relationships with clients and third-party involvement ? Improved areas of opportunity by formulating strategic actions plans between the local teams and Customer Management Team (CMT) ? Consistently over-delivered service delivery expectations, driving retention to 100% of assigned customer base and leading to account expansion BRANCH MANAGER 2010 - 2012 ? Grew customer base by 150% ? Assumed full responsibility for sales activity and resolution of customer service issues ? Responsible for performance standards and objectives for direct reports ? Identified and trained new hires and existing staff on effectively performing key functions of their job using company-endorsed programs Career Highlights: ? Enhanced necessary results by creating effective strategies and aiding staff towards optimum performance ? Increased business volume by performing quarterly business reviews with clients, offering new opportunities to support business deficits ? Achieved budgeted net profit goals by expertly handling branch expenses 1 P a g e LORI PIERONI ? 9911 Sherborne Avenue #A, Bakersfield, California 93311 ? 661.204.6953 ? lori.pieroni@yahoo.com Ultimate Staffing, Bakersfield, CA ONSITE PROJECT MANAGER 2007 - 2008 ? Executed and managed direct hire program to State Farm offices throughout California ? Defined service delivery gaps and sales opportunities weekly expanded and retained existing business and conducted sales calls to identify new expansion opportunities ? Responsible for managing contingent staffing at State Farm Regional Hub
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