Description
AREAS OF EXPERTISE Senior Admission Advisor * Responsible for positive new student experience by building relationship with the prospective student, answering questions regarding degree requirements, program research, policies, and procedures. * Conduct interviews and evaluations with students applying for acceptance to the university * Responsible for meeting quarterly individual enrollment goals * Provide timely, accurate, and appropriate follow-up to inquiries and applicants. * Respond to all emails and phone calls same business day or within 24 hours. Responsible for meeting/exceeding customer relations performance * Maintain thorough and current knowledge of program requirements and policies through regular contact/meetings with college/school leadership. Dispute Resolution Specialist * Ensured all disputes are settled within a timely and applicable manner as set forth by Visa and MasterCard Operating Guide * Maintained open line of communication with merchants and card issuers in order to avoid compliance ruling on disputed items * Ensure disputes are processed in compliance with Visa and MasterCard Operational Guidelines * Collaborated with management to Created Policy and Procedure Manual for the implementation of new products. * Collaborate in the implementation of the Merchant Service Department which includes the writing of presentation manual and operating guidelines for prospective clients. Management * Create procedures for the processing of merchant's media as required by MasterCard, Visa, and American Express credit cards, while ensuring all procedures are performed within the Operating Guidelines of MasterCard and Visa. * Process new merchant's transactions while monitoring all activity to ensure excellent customer service. * Reduce processing cost by up to 20% over two year period, meeting /exceeding company goals. * Manage a staff of 15 to 25 full time, seasonal, and temporary nonexempt employees * Coordinated in the piloting of major merchant transition from manual processing of transactions to electronic processing.
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