PROFESSIONAL SUMMARY Dedicated and results-focused IT management professional with 15+ years' experience leading business stakeholders through key technology programs and strategic initiatives. Skilled at evaluating complex business issues, identifying key elements, creating an effective action plan and guiding its execution. Recognized for ability to build, motivate and develop high-performing teams to accomplish challenging goals in a fast-paced, deadline-driven environment. Strong analytical, organizational, verbal/written communication and relationship-building skills. Excels at creating project milestones/timelines and monitoring team progress from ideation to roll-out. Excellent understanding and application of the Iterative, Waterfall, Agile, and PMBOK concepts and principles. Creative problem solver, and astute process and IT business analyst.

Highlights:

• Back Office
• Business Management
• Customer Service
• Customer Service Center
• Infrastructure
• Management
• Process Improvements
• Applications
• Oracle Commerce
• Ecommerce