Description
PROFESSIONAL SUMMARY COO President Vice President Senior Director Operations and Management Executive with proven experience in leading services-driven companies with Revenues of $35M to more than $200M with responsibility for more than 1600 employees globally. Seeking to join a progressive, service-oriented company focused on driving growth through exceptional service delivery, client extension and expansion, and operational efficiencies. Over 14 years of experience in assembling and leading senior management teams comprised of HR, Finance, Corporate Communications, Administrative, Business Development and Recruitment executives in providing the highest level of service and strategic solutions to project and technology-driven companies. Sectors served include: Engineering/Construction, IT/Technology, Telecom, Manufacturing, Chemical, and Oil & Gas. Operations P&L Recruiting Management Sales Management Managed Services Corporate Development Client Satisfaction Business Development Vendor Management Start-ups (US & UK) Training & Development Strategic Planning PROFE SSIONAL EXPERI ENCE Talascend Worldwide February 2014 - April 2016 Chief Operating Officer - Troy, MI Following the sale of Allstates Technical Services, recruited to lead turnaround for US operations and drive overall operational excellence for a global $120M Technical/Professional/Skilled Labor staffing services provider. * Restructured Sales and Recruiting teams to bring additional focus and expertise to each service function and drive overall performance as part of multi-year transformation in the US * Implemented regional 'Market' structure bringing Sales and Recruiting together to work collaboratively under a single Market leader resulted in 10% GM growth in diversified business over first 6 months in the model * Improved contract GM% by more than 10% year over year * Designed and implemented Managed Services Program (MSP) delivery model that resulted in billable headcount doubling in final 7 months of the year 2014 nearly 40% year over year increase the following year * Designed and ensured successful execution for all marketing strategies to include proposal development, advertising, social media, website design, promotional programs for clients and employees, customer and employee satisfaction initiatives Andrea K Hopkey Atlanta, GA 30308 hopkeya@yahoo.com 205-821-2514 * Served in Executive sponsor role and business development lead for key client accounts * Served in Mentor role for Director-level professionals within the company hopkeya@yahoo.com Andrea K Hopkey
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