Description
PROFILE Career includes key roles in leading the development and implementation of customer support system applications and software enhancements for large, highly matrixed organizations. Offering a deep knowledge of IT strategies, project planning tools and customer service guidelines along with vast experience in guiding people, processes and operations. Highly responsive technical liaison with proven skills in communicating with internal and external teams to align service strategy and translate business needs into technical plans. Equally skilled at using support center metrics, quality assurance monitoring and KPIs to reduce costs and improve system functionality. - - - - - - - - - - - - - - - AREAS OF STRENGTH - - - - - - - - - - - - - - - * IT Project Development & Documentation Management * Internal & External Business Communications * Service Agreement Review & Price Negotiations * Customer Support & Relationship Management * Application Development / Customer Support Training * Team Management, Motivation & Mentoring * Productivity & Workflow Process Improvements * Business Partner & Vendor Relations
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