Solutions-driven professional with 20+ years' experience providing rapid and client-focused technical support. Demonstrated capacity to identify root causes and direct users to lasting resolutions. Adept at articulating complex technical concepts to users of varying technical understanding. Well versed in a variety of common operating systems applications and hardware with a proven ability to master new tools and technologies quickly. Outstanding interpersonal strengths illustrated by multiple service awards Areas of Expertise * Troubleshooting and Issue Resolution * Root Cause Analysis * End-User Training and Support * System Implementation * Scheduled and Ad Hoc Maintenance * Rapid Ticket Response Times * Client Relationship Management * Detailed Documentation Technical Proficiencies Platforms Windows Server 2008, 2012 and 2016, Windows 7/8/10, Mac OS, iOS Android, Citrix and VMware, Azure

Highlights:

• Operating Systems
• Project Management
• Project Manager
• Security
• Systems Administrator
• Documentation
• Infrastructure
• Management
• Routers
• Support