Areas of Expertise * Customer Relations * Management * Communication * Attention to Detail Team Building * Account Retention * Solution Based Problem Solving * Program Development Managed two vendors relating to customer accounts including orders billing and product delivery * Managed two vendors relating to out-bound calls to improve retention and collect on balances owed * Developed and grew retention department from start-up utilizing virtual contractors to reduce costs while managing employees and temporary staff * Developed in-house collection system to collect past due balance on accounts that recently stopped. This was also implemented for remainder of Midwest newspapers as a revenue process. Developed and managed outsourced collection agency for all balances written off for the Midwest papers Fort Worth Kansas City Wichata Lexington and Belleville. * Built in-house "Subscribers First" program which focused on providing exceptional customer service to internal and external customers * Worked as Lead on outbound calling for the Midwest group and provided assistance with other regions. areas of expertise

Highlights:

• Retention
• Management
• Attention to Detail
• Billing
• Budgeting
• Business Development
• Customer Accounts
• Data Analysis
• Database
• Email
• Customer Service