Summary of Additional Experience: Q Hotel + Spa - Kansas City, MO - (GLI Hospitality) General Manager/Director of Sales - 2008 - 2013 (GLI sold hotel in December 2013) * Versed in professional selling skills: opening, probing, supporting, closing and maintaining * Utilized great communication and organizational skills * Focused on providing exceptional and meaningful experience to all guests * Created a work environment that empowered associates to provide excellent service * Built rapport with clients throughout Kansas City in all market segments * Assisted the reservations department and front desk * In charge of daily hotel operations in order to achieve planned goals for operational integrity. (Measures by revenues, house profit and RevPar Index). * Maintained standards for guest & associate satisfaction, quality assurance & asset protection * Demonstrated leadership, professional image to associates, guests, sales, local community representatives, vendors and competitors * Responsible for the success of housekeeping, front office, F & B, maintenance and sales * A hands-on approach to effectively manage the quality of customer service & hotel cleanliness * Handled the purchasing and payroll submission for the property * Involved in the interviewing / hiring of managers, associates as well as disciplinary measures

Highlights:

• Management
• Director of Sales
• Front Office
• Microsoft DOS
• Sales
• Director of Operations
• Networking
• Payroll
• Purchasing
• Quality Assurance