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HARRY S

Help Desk Specialist - 15 Years of Experience - Near 19075

Occupation:

Help Desk Specialist

Education Level:

Associate

Will Relocate:

YES

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Professional Summary: Director of IT with over (20) years' experience in the Corporate word. Responsible for the oversight of the Information Technology Department, including oversight of staff, budgeting, mission critical services, LAN/WAN networks, budgeting, security, standards and project plans from development to installation. Experienced as a contract negotiator between consultants and vendors. (SLA's) Technical Competencies: * Microsoft Exchange administrator (Active Directory) including creating, deleting users, distribution groups. * Routing protocols (Cisco & Sonic Wall) layer 2 & 3 switches * DNS, MX records, web hosting with Network Solutions (TCP/IP) * Security policy with Sonic wall & Cisco firewalls and rule bases (VPN's) and file servers. * Network Monitoring technologies, Solarwinds, HP Openview, packet capturing, bandwidth. * IBM As-400 registered with InforXA, ERP * Avaya phone switch with VOIP and SIP (Chronicall) * Experience in Network Capacity planning, Infrastructure Evaluation, System Analysis and recommendations. * AS-400, Avaya phone switch, DNS, domain controller's active directory and security (Firewalls). protocols (Cisco & Sonic Wall)

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