Areas of Expertise Project Management and Strategic Implementation Process Innovation and Optimization Client Relationship Management Business Development Program Development and Management General Operations Management Policy and Process Improvement Regulatory Compliance Customer Service Leadership and Cross-Functional Collaboration

COMPANY	POSITION HELD	DATES WORKED
Citigroup Credit Servicess	Senior Vice President	1/2008 - 6/2016
Citigroup Global Cards	Senior Vice President	1/2006 - 1/2008

SCHOOL	MAJOR	YEAR	DEGREE
NYU	Conference Planning	1996	Certification Degree
Pace University	Accounting	1992	Some College Units Completed Degree
Dean College	Secretarial Science	1982	Associate Degree

Highlights:

Management Excellence Award | Director’s Award | Service Excellence Award | Employee Community Service Award | National Team Award

Mangement
Project Management
Re-engineering
Metrics
Client Relationship Management
Leadership and Cross-functional Collaboration
Regulatory Compliance

• Banking Industry
• Framework
• Management
• Metrics
• Project Management
• Quality
• Quality Assurance
• Realtime
• Test
• Long Island, NY
• Simplification
• Passionate & Loyal
• Infrastructure Capabilities
• Drive Efficiency and Effectiveness of processes
• Identifying opportunities including timelines and processes
• Projects
• Process and Procedures
• resolving issues
• challenges
• contingencies
• innovation
• optimization
• re-engineer
• accuracy
• resolutions

Build and deliver a remarkable customer experience with communications to customers through controlled and automated processes. - Identify opportunities through understanding business strategy to drive new and improved targeting tools and personalization capabilities. - Metrics - Drive efficiency and effectiveness of processes by end-to-end reviews to evaluate roles and responsibilities, timelines and process opportunities.