Summary of Qualifications * 3 years of experience as a front office manager. * Over 6 years of customer service and front office experience. * Hands on knowledge of professional environment and proven record of exceeding clients' expectations * Superior written and verbal communication skills in Russian and English * Ability to work in a fast-paced and team environment * Key contributor to staff training * Strong communication and organizational skills * Works best under pressure Front Office Representative Intercontinental Hotel San Francisco CA May 2015 -Present * Upholding Intercontinental service standard of exceeding customer expectation in all guests Interactions: greeting check-in handling guest requests check-out etc. * Monitor HOTSOS system to ensure guest requests are processed in timely manner Upsell guest room categories reservation packages IC Ambassador enrollments Manager on Duty The Opal Hotel San Francisco CA 2012 - Present Promoted to Manager on Duty. Responsible for providing personalized hospitality services as well as for handling any pressing details for special events and requests by an affluent clientele on behalf of a luxury destination club. * Managed a highly trained team of 12 guest service agents in a fast-paced front desk and breakfast environment. Responsibilities included inventory management accounts receivable service breakdown recovery weekly huddle schedules Am/Pm checklists call around and online review recaps.

Highlights:

• Front Office
• Management
• SAN (Storage Area Network)
• Complaints
• Credit Cards
• Inventory
• Inventory management
• Opal (Data Def. Lang)
• Russian Language
• Training