* Oversaw an operating budget of $3.2M in a 500,000-sq. ft. building. * Generated $2.8M in annual savings by strategically managing the closure of a facility and consolidation of departments and resources without impacting service. Rewarded Operations Managers who successfully managed scheduled and maximized the efficient movement and transportation of freight shipments via domestic and international aircraft trucks and LTLs. * Rewarded Managers and hourly employees for exceeding service expectations. * Maintained optimal utilization of warehouse management systems and Standard Operating Procedures through effective use of Best Practice methods. Resulted in increased employee production reduced operating cost and outstanding customer service. * Conducted internal ISO Audits at locations within the Western Region as lead Auditor and trained new internal district auditors resulting in continuously passed audits throughout the region. * Ensured proper implementation and enforcement of safety standards of FedEx FAA OSHA DOT and TSA requirements and relevant ISO 9001 methodologies. Resolved governmental compliance and regulatory issues. Reduced worker injuries by 38% and vehicle accidents by 47%. * Ensured the effective and efficient utilization of manpower and equipment and responds to resource and operational problems by developing and implementing alternate solutions. * District Liaison between Station Operations Sales/Marketing Engineering and LAX Hub Operations for planning and implementing peak plans daily operations and resolving any service and operational issues. * Spearheaded Quality Action Teams through the utilization of QDM TQM Six Sigma and Lean principles to improve cost reduction techniques worker productivity customer service employee morale and worker safety programs.

Highlights:

• Facilitator
• Management
• Quality Assurance
• Continuous Improvement Process
• Change Management
• P & L
• Call Center
• Warehouse Managent
• Customer Service Management
• Customer Service Center
• Transportation and Logistics
• Budgeting
• Forecasting
• Strategic Planning
• Cost Analysis
• Project Management
• Organizational Restructuring
• Conflict Management
• Team Building
• Labor Relations
• Microsoft Office
• Cross-functional Team Leadership
• Multi-location Management
• Negotiation