Description
CAREER SUMMARY BRIGHTSIDE ACADEMY, Bronx, NY Advanced into executive role overseeing all 43 New York and Philadelphia academies, with responsibility for 5,500 children daily as well as 70% of organization's revenue and operations. DIVISIONAL VICE PRESIDENT (July 2015 to Present) Provide direct leadership and guidance to field directors and regional leadership teams to drive consistent implementation of organizational brand across all locations. Identify and pursue business development and new customer acquisition initiatives to maximize revenue. Direct multiple budgets pertaining to staffing, enrollment, and operations track and contain expenses. Monitor trends and business performance. Communicate daily with regional teams, ancillary service departments, and external stakeholders (contracted partners) prepare and deliver presentations. Mentor, coach, train, and develop staff lead monthly staff meetings. Maintain detailed HR records. Comply with all policies, procedures, and standards. * Diversified revenue portfolio through the addition of government-funded, high-quality programs 300 new seats and a 20% increase in contract revenue. * Drafted, developed, and orchestrated successful implementation of the New York City Department of Education Universal Prekindergarten contract (UPK) wrote program RFP and instituted all operational requirements-including staffing, facilities, and permits. * Supervised Quality Rating Improvement System (QRIS) to ensure highest quality credentialing for all academies. * Evaluated and determined key opportunities to build market awareness of Brightside, resulting in substantial enrollment growth. continued PENNY SWIFT Page 2 * Introduced "9 block" method to optimize staff mentoring and coaching efforts. BRIGHTSIDE ACADEMY, Bronx, NY Hired to lead strategic planning and direction for assigned academies to achieve state credentialing requirements, incorporate organizational values, and implement best practices to maximize program quality and retention. REGIONAL DIRECTOR (July 2013 to July 2015) Supervised financial management, operations leadership, project management, and process enforcement and improvement. Analyzed competitive landscape identified and marketed specific organizational advantages within the market. Ensured clean, safe, and inviting academy sites while meeting all health and safety guidelines. Encouraged and attained deep community relationships through positive, engaging interactions. * Leveraged sound decision-making and visionary planning skills to consistently stimulate superior business performance and exceed customer expectations. * Remained up to date on current best practices within professional development and early childhood education. BRIGHT HORIZONS, Stamford, CT and New York, NY Promoted into senior-level position providing strategic leadership across the region to propel achievement of company's program quality and finance goals while optimizing staff, parent, and child experiences. REGIONAL MANAGER (March 2009 to June 2013) Delivered overarching leadership in areas including human resources, financial management / budgeting, relationship building, compliance, marketing, and program retention. Held full responsibility for regional centers meeting-or surpassing-local and state licensing, health and safety, and NAEYC standards. Served as company representative to families, children, and staff. * Trained, mentored, and developed center directors to successfully achieve professional excellence. BRIGHT HORIZONS, Bethel, CT Charged with directing all operations, finances, and staff for thriving location of reputable child care center while continually promoting organizational goals, philosophies, and policies to parents, faculty, and the community. CENTER DIRECTOR (May 2007 to March 2009) Created action plans through collaboration with staff, tracking progress toward goals. Evaluated classroom curriculum. Oversaw ongoing faculty/parent communications. Recruited teachers and performed regular class observations and reviews. Drove adherence to state licensing guidelines, internal corporate policies, and NAEYC standards. Developed and administered budgets monitored P&L statements and monthly general ledger. * Nearly doubled enrollment within first year of hire. * Earned "4.0" in employee opinion surveys in '08 recognized for fostering an environment to enable children, their families, and faculty to realize their full potential. TUTOR TIME CHILD CARE CENTER, Pleasantville, NY Accountable for overall operational excellence of child care facility in absence of center director. ASSISTANT DIRECTOR (August 2006 to May 2007) continued PENNY SWIFT Page 3 Planned annual budget in conjunction with director managed operational budget. Interviewed parents and children prior to enrollment. Recruited, hired, coached, and trained employees in accordance with necessary staff/child ratios coordinated work schedules, facilitated lesson planning, and conducted performance reviews. Maintained detailed staff and child administrative records generated reports. Oversaw accounts receivable. * Ensured full compliance with company and state licensing standards and procedures. * Anticipated, identified, and proactively resolved management issues and problems. * Maintained effective, open, and engaging communications with parents.
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