To utilize my skillset in the Project / Problem/Incident Management fields following ITIL framework (ITIL V3 Certified). Also possess extensive experience in Service Delivery, Data Center Operations, Scheduling, Change Management, Business Client Interaction and Off-Shore Relationship Management

Highlights:

• Trend Analysis
• Management
• Itil v3
• Scheduling
• problem management
• change management
• Batch Processing
• incident management
• infrastructure
• service delivery
• off-shore relationship manager
• data analysis
• reporting / metrics