Description
SUMMARY Executive with 15 years' experience in Business Process Improvement/Implementation/Change Management, Strategic Consulting, Project/Program Management, Client Management, and former U.S. Dept. of Energy contractor. Experienced working with executive management to deliver strategic change, organization strategies, and technology adoption solutions to enable the success of the organization's goals. Skilled at assessing and mitigating risks with minimal delays and cost overruns by quickly resolving issues. Energetic, analytical, detail-oriented leader with high integrity and passion for quality work and client service. Strengths/Experience: * Agile and Scrum Methodologies/SDLC * Strategic Planning/Management * Compliance - PCI, SOX, PII * Client Service/Business Development/Retention * Process Improvement/Implementation * Vendor Management * Program/Project Management * Time Management * Cross Functional Team Management - Enterprise Architecture * Lean & Six Sigma * Staffing/Recruiting/Development/Coaching/Mentoring * Change Management * Client Service/Call Center/Training * Communication/Conflict Resolution * Risk Assessment/Mitigation/Resolution
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