Description
SUMMARY 12 + years of progressive IT experience with 9+ years in Project management and PMO. Motivated project manager with a track record of leading multiple key technology and business initiatives concurrently. Proven ability to develop, lead and mentor mid-size cross functional teams operating across diverse locations. Expert at planning and leading all phases of project management and software development methodologies and PMO related responsibilities such as tracking Invoice payments, on boarding and off boarding resources, budget allocation etc. Highly adapt at analyzing, problem-solving and recommending enhancements. Well versed in managing client relations and expectations ability to build credibility & establish rapport with project stakeholders. Communicate at ease across diverse cultural backgrounds and all levels of technical expertise. Familiarity with .NET platform - Big Data Technology (Hadoop and Hive) * Managed Offshore resources - Team Foundation Server (TFS) method for Waterfall & Agile. * IT Platforms (Windows, Unix, Linux, Network Data/Voice, Security, Databases, Storage -Backup and VMWare) Profile: Program/Project Manager - Contract Compliance Work Location: Los Angeles - CA Southern California Edison: Southern California Edison (or SCE Corp), the largest subsidiary of Edison International is the primary electricity supply company for much of Southern California, USA. Environment: Microsoft Project Planner, Visio, SharePoint, Microsoft Office applications and other in house applications. * Manage end to end Infrastructure projects committed in the MSP contract such as Hardware refresh, Service improvements, Platform upgrades, Data Center migration/consolidation and Cloud computing. * Knowledge of managing the MSA (Managed Services Agreement) Contract between TCS with Client account (Southern California Edison). * Co-ordinate with SCE Supply Chain and Service Management Leadership in ensuring that TCS is compliant with all the Contractual monthly/quarterly/annual commitments and deliverables. * Manage and secure all the artifacts for Weekly, Bi Weekly, Monthly SLA Operations Performance reports and trend Analysis reports. * Review missed SLAs on a monthly basis and prepare RCA documents to be then reviewed and discussed with SCE Leadership team to justify and save penalties. * Ensure PMO related activities such as Archiving, Regulatory, Compliance and Data Governance are intact and artifacts are secured in the repository. * Manage RUs and CIs across client Infrastructure footprint. Role and Responsibility: Infrastructure Program/Project Manager: * Managing and tracking Non-MSP. Infrastructure Projects (Inflight, T&M and T&D). * Led team of 14 across broad technical, financial and business disciplines. Focused team members on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results. * Assist and advise leaders, managers, and teams to the best use of project management disciplines and approaches within a fast-paced, high tech environment. * Performed detailed GAP analysis involving the current state and proposed state analysis. Critically evaluate information gathered from multiple sources and reconcile conflicts. * Assisted with Budgeting process, preparation of financial summaries on various project implementations. * Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.) * Empowered teams to self-organize and grow cross-functionality * Manage the lifecycle of code development, from ideation to sprints to deployment * Track and communicate team velocity and sprint/release progress * Built relationship with Product owner and other stake holders to facilitate team's interaction with them Planning Governance: * Follow up and seek the updates slides from both TCS and Infosys for Planning Deck * Review and Ensure all the infra projects plans are accurate in MPP format from all infra teams and consolidate to represent the status * Seek Enhancement slides from both TCS and Infosys * Track Issue/Risk tracker from all technical towers * Update the Release schedule slides * Consolidate and prepare the Planning Deck to be presented to SCE leadership team * Review and Validate before screening it during Planning Meeting. * Upload and send the links to all SCE and MSPs leads after the meeting Track the list of Quarterly/Bi Annual/Annual and other Contractual Deliverables: * Schedule checkpoint Calls before 2 months of the end of Quarter to discuss on the status and progress on each deliverable with each technical tower Spocs * Follow up and seek documents and artifacts for each deliverable Review and validate the quality of the data * Convert the documents and artifacts into PDF format to be shared with SCE via Share point. * Present status Dashboard to Management * Escalate and bring awareness to Leads and Spocs to ensure we meet the SLA timelines for the Infra Projects. * Clarify and assist operations teams and presales team with the Contract commitments and scope as and when there is a question raised by SCE Profile: Service Management - Infrastructure Senior Project Manager Work Location: Tampa - Florida PwC - Price water House Coopers: Profile: Service Management - Infrastructure Senior Project Manager Work Location: Tampa - Florida The Nielsen Company: The Nielsen Corporation, self-referentially known as The Nielsen Company, and formerly known as ACNielsen or AC Nielsen is a global marketing research firm, with worldwide headquarters in New York City, United States. Nielsen's best known creations is the Nielsen ratings, an Audience measurement system that measures television, radio and newspaper audiences in their respective media markets. Environment: Microsoft Project Planner, Visio, SharePoint, Microsoft Office applications and other in house applications. To handle end to end SOW Projects of Infrastructure Software developments, MS Share point and Office 365 implementation, M&A Integration Projects, Cloud Computing - MS Azure, Datacenter migrations/move, Real Estate - New Office Space build and Integrations etc. Role and Responsibility: * Owning the complete project and Defining the project charter * Defining the project plan in Microsoft Project Planner (MPP) * Presenting the Project Charter and plan to the Project Sponsor to secure the budget during due diligence. * Preparing the overall project cost (Capex expense, Opex Expense and Labor Expense) estimates. * Secure all approvals for the cost estimates and billing cycle throughout the project till closure * Identifying Resources to make a team and execute the Project till closure * Holding project kick off, status and closure meetings with the Stakeholders * Managing the project scope, Cost and Schedule throughout the project life cycle * Engaging the stakeholders throughout the project duration * Identifying Risks, constraints and issues associated with the project * Working with teams from other departments as needed * Defining the architecture and high level design * Tracking and reporting the project status on periodic basis * Majorly facilitating the end to end co-ordination between Infrastructure Tower teams and various Business within Nielsen Environment (Application Development, Engineering, Operations, Real Estate, Finance, Procurement, Contracts and 3rd party Vendors) to plan and execute respective project scope. * Established a new self-organizing scrum team by training on agile fundamentals and coaching team for sustaining changes introduced. Implemented agile process for re-platform, re-hosting data projects by training team to use Jira. Involved in database, networking projects modifying flow for MDM updates between data centers * After the burn-in period, the teams were able to execute 80% - 90 % of user stories over multiple sprints. * Rapid bootstrapping of distributed team and excellent cadence build-up with-in 2 iterations. * High-performing and motivated team created with record close to 95 % participation in agile meetings. * Team designed and trained to follow Kanban or Scrum based on project or user story. * Executive briefing and reporting on scrum metrics, burn-up and process improvements periodically. * Upon project closure, co-ordinate with PMO and Financial Spocs to release PO and incur Labor cost of overall project. Profile: HAT (High Availability Team) Technical Lead Work Location - India Environment: CCM.net, IBM Cognos Manager - Database Reporting tool, HP Monitoring tool, MS Share Point and Microsoft Office applications. Roles and Responsibilities: * Lead and facilitate Severity 1 Incident Bridge Calls * Review client SLA, processing requirement and deadline details * Understand the potential/realized client impacts and decide the severity of the incident * Drive the Severity 1 incident towards resolution * Review the incident communications and draft Executive communications * Escalate and communicate as appropriate, decide on closure of the incident based on the status * Single point of contact for the service delivery team's questions, escalations and interaction * Meet with the service delivery leadership teams to review their incidents * Review and update the incidents based on the feedback from problem management team and respective service delivery leads and ensure error free reporting * Ensure data quality is correct * Defining incident management and problem management Metrics and KPIs * Designing and Developing the BI reports that will data insights * Performing Unit testing * Coordinating the UAT with users
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