SUMMARY Accomplished project management professional (PMP), with proven expertise in program and project management, release management, business analysis, risk and change management for all phases of Software Development Life Cycle (SDLC), Infrastructure Management and Cloud Computing. Extensive experience providing project oversight and leading cross-functional teams in Waterfall, Agile and ITIL environments. A highly effective communicator with a collaborative work style and unique combination of interpersonal and technical skills. Key competencies include: BMC Remedy Clarity RPM Cisco WebEx Cloud Computing (IaaS, SaaS, Click2Cloud) Compliance (HIPPA/SOX/PCI) Data Analytics eCommerce HP Integrated Call Center (ICC CRM) HP Quality Center HP Procurement IBM Patch Management IT Infrastructure Library (ITIL) Framework IT Service Transition ITSM Workflow Management Linux OS MAC OS X MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint, Virtual Room, Visio, Word) OO Programming (Visual Basic, C++) Oracle Workflow Suite PMO Best Practices Primavera SAP SDLC Windows OS (Client/Server, .Net, SQL and Web)

Highlights:

• Web
• Web Technologies
• Acceptance Testing
• Best Practices
• Business Analysis
• Project Management
• Business Continuity Planning
• Call Center
• Client/Server
• Customer Relationship Management