Description
SUMMARY: 20+ years' progressively responsible experience in providing excellent helpdesk support to end users. Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers/laptops, hardware, software and peripherals. Excels in: * Documenting and upgrading hardware and software systems * Creating user accounts including user rights, security and groups creation * Providing training to employees to identify, analyze, and repair product failures * Determining and recommending products or services suitable to the user requirements. * Effectively communicating and interacting with all levels of staff and management. * PC procurement * Professional customer service as the first priority and resolving issues in a timely manner. * Infrastructure support experience, including network connectivity, cabling, hardware and software upgrades in Windows 9x, NT, 2000, XP, 7, 8, 10. * Creating and maintaining network logon accounts, deploy and configure production printers and multifunctional devices.
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