Description
Profile More than 26 years' successful experience in customer service and departmental support with recognized strengths in problem-solving and trouble-shooting, staff and departmental support, planning/implementing proactive procedures and systems to help avoid problems and contributed to improved profitability. Possess solid computer skills including Microsoft Office, ONQ, NetRez, and R&I Management training. * Ability to train, motivate, and supervise both employees and managers. * Strong customer service player, acknowledged by receiving the "Hilton Spirit of Pride" award as well as outstanding customer service scores * Formed and headed the first service committee at property * Develop action plans to address operational and service deficiencies.
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