Description
Solutions, Inc., Oakbrook, IL 2002 - 2013 Premier IT provider of software solutions designed to protect data and minimize downtime for data centers, delivering migrations, high availability, disaster recovery, and data sharing across operating systems and storage platforms of physical, virtual, or cloud-based servers. Vice President - Global Services and Education, 2004 - 2013 General Manager of global professional services business directly in charge of providing pre-sales, implementation and training service for $250 million provider of high availability, disaster recovery and migration business solutions. * P&L responsibility of $12 million services business consistently exceeded annual revenue targets and generated over 30% GPM presented results to board of equity firm. * Led 60+ direct and indirect global team providing pre-sales, project management and service delivery to global client base. * Leverage software solutions for cost-effective disaster recovery for business systems, vision technology, and hardware solutions to improve operations, optimize resources and increase customer satisfaction. * Led integration for professional services organizations for 3 acquisitions exceeded revenue and expense plans post-merger. * Developed alliances with business partners to deliver complementary capabilities to increase company capacity to reach clients. * Managed a partner certification program, to ensure quality delivery and development of an online certification program to increase efficiency and lower costs. * Teamed with Sales organization to develop cost effective remote and on demand solution offerings to meet market demand this resulted in an average of 10% increase in year over year service orders. * Published Article: "Seven Ways autonomics can deliver a healthy, efficient HA environment" - Search400, November, 2005. DIRECTOR -CONSULTING SERVICES, 2002 - 2004 Dedicated Director with P&L responsibility of $3.2 million services business delivering implementation and training services of high availability/disaster recovery software solutions for North and South America client services. * Drove 10% services revenue increase and reduced operating expenses by implementing improved operations control processes despite flat software license revenues. * Developed services contracts and implementation methodologies deployed globally improved consistency and efficiency. * Implemented a successful professional services automation system this resulted in improved T&E tracking and customer invoicing accuracy and accounting. * Championed the implementation of the document management system (Domino.doc) used for document approval process and knowledge management repository used by global services team. Director - Consulting North America 1999 - 2002 SPSS Corporation, Chicago, IL Leading global provider of predictive analytics software and solutions for commercial, government and academic customers worldwide by helping organizations predict future events to proactively drive better business outcomes, while reducing fraud and mitigating risk. Business Manager with P&L responsibility of a start-up consulting organization providing IT services for $225 million statistical data for business analysis and trends and data mining models for predictive analytics Software Corporation. * Masterfully built a profitable service business in first year of operation, growing revenues 70% year over year. * Developed and implemented Auxiliary Storage Pool, provided web-based consulting, and packaged services. * Successfully established an external vendor sub-contracting network for supplemental consulting resources. * Grew training revenues by 300% through introduction and marketing of new training products.
Accomplishments
Highlights:
Keywords
