Description
Summary of Qualification * IT Professional with 10 years overall experience, 1 year at TMCC here in Reno, NV, and 9 years in a 24/7 Fast Paced Warehouse environment as a Data Center operation specialist, Systems Technician, IT Field Operations Tech 2, providing hardware, software, client server and network technical support * Recognized strengths in systems and peripheral equipment diagnostics, troubleshooting, and problem resolution. * Identify and coordinate equipment upgrades both hardware and software. * The ability to work in a team environment, adapting quickly to technology advancements, and procedural changes. Coordinates well with other technicians and our business partners in maintaining high service levels in a demanding environment. * Route cause analysis. * Creator of procedural documentation for IT Personal, and local warehouse clients. * Designed Network Drop Box mounting brackets.
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