Browse Career Research in Information Technology
Information Technology Career Research
American Express
Developed conceptual framework for authorization front-end system (CSP), enabling consolidation of individual regions, including US, EMEA, JAPA, and LACC, into new Global Authorizations Network. Mentored project leads on Method1 and Waterfall project management techniques.
Avg. Salary: $155,000 · Company Rank: Not Available
American Express
Directed project to expand domestic authorizations processing to Kuala Lumpur; partnered with enterprise solutions, IBM/AET technologies, international operations, and risk management to develop cost/benefit analysis and proof of concept for expansion. Created training curriculum and authored project plan.
Avg. Salary: $155,000 · Company Rank: Not Available
American Express
Identified gaps in ID administrative process, which halted migration of call volume to global customer service locations, leading to delivery of global initiative and development of customer service ID process. Documentation was utilized by Credit and CardMember Services to close ID gaps. Challenged performance management leadership team and infrastructure team to evaluate charter and vision in providing high-level sizing ...
Avg. Salary: $155,000 · Company Rank: Not Available
HSBC
Oversee the day to day operation and maintenance of 4 different platforms. Aspect Dialer, Aspect Workforce Management, ICM, Inova Display boards, and Verint Call recording. Performed the tasks of Hiring, Firing, Managing, Coaching, Training and Mentoring a staff of over 20 people with a annual budget of over $20 Million dollars a year
Avg. Salary: $135,000 · Company Rank: Not Available
Regional Economic Studies Institute (RESI)
Oracle DBA, Oracle Developer
Avg. Salary: $120,000 · Company Rank: Not Available
HSBC
Develop Technologies by working with vendor engineers from Verint, Aspect, Verizon, Dimension Data, Inova, and Cisco, that will become the Global standard for all the Call Centers iin North America for HSBC.
Avg. Salary: $135,000 · Company Rank: Not Available
Carlisle and Gallagher
Avg. Salary: $95,000 · Company Rank: Not Available
HSBC
Senior Consultant is considered Tier 3 support on all systems. I was responsible for all advanced troubleshooting. I was responsible for the initial preparation of staff goals and reviews. Prepared the yearly budget for 5 platforms that included Maintenance, upgrades and future system integrations. The Senior Consultant reports directly into a Senior Manager with Statistical reporting for their systems which included Genera...
Avg. Salary: $135,000 · Company Rank: Not Available
HSBC
As a consultant I was the lead of the Call Center Management team and was tasked to oversee day to day operations of Call Recording platform, Work Force management and Inova systems. Supervise personnel in troubleshooting and daily maintenance of systems. Lead all efforts in escalated situations while keeping the customer and IT upper management informed. Assist the manager in the creation of the reviews of the staff. Also ...
Avg. Salary: $135,000 · Company Rank: Not Available
Household International
As a Regional Network Administrator I was in charge of large projects that effected the Midwest region or other areas as determined by Senior Management. Was responsible for troubleshooting all major issues for any system in the Midwest region. Was considered Tier 2 support and worked directly with Vendors to resolve all lingering or outstanding issues. This would require coordination between several other teams for example...
Avg. Salary: $135,000 · Company Rank: Not Available
