Help Desk Specialist Career Research and Resources
Bank of America
ATM Tech - Serviced ATM’s throughout Southern Nevada; Diagnosis and repair of ATM’s - software and system malfunctions; hardware failure
Avg. Salary: $32,000 · Company Rank: 4.0 out of 5
Venetian
Trained gaming staff on regulatory compliance, both individually and in large groups; Developed and maintained property-wide training guides; Developed audit procedures and literature to ensure compliance with State and Federal gaming regulations; Reviewed and submitted daily audit work using AS400 system
Avg. Salary: $32,000 · Company Rank: 3.0 out of 5
Valley Foods
Unix System computer operator - Ran batch jobs, generated reports, performed back-ups and purges; Maintenance of high-speed line printers
Avg. Salary: $32,000 · Company Rank: 4.0 out of 5
Service Electronics
Perform system administration in support of a base level metropolitan area network (MAN) and unit local area network (LAN). Monitored NCC help desk e-mail and trouble tickets to identify and resolve user issues. Profiled laptops and desktop PC, built personal computers and install, upgrade, configure, repair and support on Dell, E-machine, and Gateway PC. Ensuring critical tickets received priority over normal tickets.
Avg. Salary: $65,000 · Company Rank: 4.0 out of 5
CONTRACT SERVICE DEPARTMENT
Ensure correct program and install into shelf router, and power supply. Train new staff in all aspects of the business including training end users in utilizing Real Time Trader software. Test shelf router and power supply to reduce malfunction units and ensuring system is within spec. Assist packaging and ensuring the correct system goes to the correct company.
Avg. Salary: $65,000 · Company Rank: 2.0 out of 5
Stream International
Install, upgrade, configure, repair and support the hardware and software of HP and Scanner. Troubleshoot desktop calls which include data recovery, transfer, as well as ghosting & cloning images. Set up and maintain remotely all Internet connections; including: dial up, cable, DSL, wireless, and routers. Regularly attended training classes to update knowledge of software and networking environment. Able to communicate ...
Avg. Salary: $65,000 · Company Rank: 4.0 out of 5
ADC Solution Inc
Technical support, provided customer service face to face, as well as over the phone.
Avg. Salary: $20,000 · Company Rank: 4.0 out of 5
Verizon Online
? Responsible for the compilation, crosscheck comparison audit of ACD daily, weekly and end of month totals.? Assisting team members in monitoring and analysis of selected reports. Provide Visual Basic support for Excel and Access.
Avg. Salary: $49,000 · Company Rank: 3.0 out of 5
Verizon Online
? Assisting team members in monitoring Verizon Intranet services.? Investigate customer firewall issues associated with the DSL service.
Avg. Salary: $49,000 · Company Rank: 4.0 out of 5
Verizon Online
? Interfaced directly with executive staff: acted as the customer advocate on behalf of executive to ensure all issues were addressed to effect full resolution.? Worked closely with VOL Security to resolve customer abuse problems.? Identified and forwarded process breakdowns to appropriate VOL department.
Avg. Salary: $49,000 · Company Rank: 4.0 out of 5
