Application Support Career Research and Resources
EMC
Ensure that EMC products were serviceable and that internal organizations were prepared to support new products at the time of introduction and throughout the product lifecycle. Ensure customer service readiness through product testing, requirement definition, knowledge transfer, and Root Cause Analysis. Interface with Engineering, Professional Services, Quality Assurance, Technical Publications and Training. Focus on multi...
Avg. Salary: $112,500 · Company Rank: 2.0 out of 5
EMC
Responsible for a group of 5 to 8 employees who handled incoming customer cases for standard customer support and professional services. Responsibilities included day to day personnel management issues, customer case escalation, evaluation and resolution of escalated problems or prompt resolution from enterprise client base, and deployment issues. Communicate trends to Engineering leadership for resolution, and work on cros...
Avg. Salary: $112,500 · Company Rank: Not Available
EMC/Documentum
Provided personalized, in-depth technical support and proactive planning to a designated customer.
Avg. Salary: $112,500 · Company Rank: Not Available
EMC
Standard front line technical support: take incoming calls, reproduce customer problems, log bugs, create support solutions, walk customers through various aspects of our software. During this time, I progressed from first line, entry level to backline where my responsibilities increased and included: focus and specialize in client products, review bugs, review and publish several processes for improvements including suppor...
Avg. Salary: $112,500 · Company Rank: Not Available
D&S Consulting, Inc. (DSCI-Viatech Company)
System Analyst Project Manager (PM) — Serve as a PM Department of Defense (DoD) Contractor for Viatech, Inc. (a DSCI Company) for the United States Army Material Command (AMC) Communication and Electronic Command (CECOM) Software Engineering Center (SEC) at Aberdeen Proving Grounds (APG), Maryland. Program Manager over multiple command data centers - both Continental US (CONUS) and Overseas Continental US (OCONUS) initiati...
Avg. Salary: $118,500 · Company Rank: Not Available
Seidcon, Inc.
Information Assurance Analyst — Department of Defense (DoD) Contractor on Headquarter Department of the Army (HQDA) staff for Chief Information Office (CIO/G-6) Cybersecurity Directorate. Information Assurance Action Officer of the Army Tactical Information Systems (IS) Security Classification Guide (SCG) for System of System (SoS)/Family of Systems (FoS) level Classification guidance. This includes conducting breakout ses...
Avg. Salary: $118,500 · Company Rank: Not Available
Directive 63, Inc. (D.63)
Principle Information Security — IT technical lead for US Department of Justice – Federal Bureau of Investigation (FBI) in support of the Tactical Operations Support Center (TOSC - a covert facility offsite). Primary work location was at the Engineering Research Facility (ERF) in Quantico, VA. Supported a diverse set of IT systems and technologies to evaluate and report on the security posture of IT systems fielded or being...
Avg. Salary: $118,500 · Company Rank: Not Available
SNS-One, Inc.
Auditor — Contractor on sub-contract with KPMG independent auditor that performs an evaluation of the Department of Justice (DOJ) Drug Enforcement Administration (DEA), and Bureau of Prison (BOP) general controls environment, using the six control areas of GAO’s FISCAM and corresponding critical elements as a guide. To augment the audit steps called for in the FISCAM access controls section, information security specialists...
Avg. Salary: $118,500 · Company Rank: Not Available
Bode Technology Group
Independent Consultant — Responsible for company security requirements, policy, and adherence to DSS established guidelines. Wrote company automated information system security plan (SSP) and standard operating procedure (SOP) for Sensitive Compartmented Information and Special Access Program environment.
Avg. Salary: $118,500 · Company Rank: Not Available
Johns Hopkins University Applied Physics Laboratory
Contract Program Security Officer (CPSO) — Security Manager over multiple Special Access Program (SAP) facilities in support of DOD and other Government Agencies. Provided Security and IT oversight and support to ensure compliance with NISPOM / NISPOMSUP and applicable DCID regulations.
Avg. Salary: $118,500 · Company Rank: Not Available
