Customer Service Representative Career Research and Resources
Ryla
Responsible for assisting Verizon customers with billing questions, payments, basic phone troubleshooting (tier 1), changing wireless plans, adding/removing features
Avg. Salary: $25,000 · Company Rank: Not Available
AT&T (formerly Bellsouth)
Handled inbound calls from new/existing customers regarding service. Provided complete and accurate account details to customers. Assisted new customers with determining the best products to meet their needs. Sold various services to customers (landline, wireless, internet, and TV – Dishnetwork/DirecTv). Analyzed and provided existing customers with the benefits of keeping service with AT&T. Met a monthly quota regarding sa...
Avg. Salary: $25,000 · Company Rank: Not Available
Dell Computer Corporation
Received inbound calls from small/medium businesses to get help with their IT needs. Made outbound calls to follow-up with clients regarding their purchases and future purchases. Provided recommendations regarding computer and server configurations. Analyzed account details to provide complete and accurate information. Identified businesses that had the opportunity to transition to the Mid Market division
Avg. Salary: $25,000 · Company Rank: Not Available
Snelling Personnel
Handled inbound calls regarding inventory, purchasing, and account details. Analyzed inventory daily to provide complete and accurate details. Responsible for obtaining purchase orders to send out with the correct orders. Created spreadsheets for individual clients to keep track of purchases
Avg. Salary: $25,000 · Company Rank: Not Available
T-Mobile Wireless
Received and processed between 50 to 100 inbound calls daily. Provided complete and accurate account details (Consumer and Corporate accounts). Assisted customers with understanding their bill, making payments, minute usage, troubleshooting. Team Mentor – helped new team members adjust to the new work environment
Avg. Salary: $25,000 · Company Rank: Not Available
Footlocker
Managed a team of five sales associates, creating weekly work schedules. Responsible for handling customer exchanges, returns, and refunds. Performed bi-weekly audits of registers and inventory in the store, nightly deposits. Conducted Team meetings and personal one on ones with team members. Interviewed potential employees for all available positions
Avg. Salary: $25,000 · Company Rank: Not Available
Dream Charters Guild Llc
Marketing, Recruiting, systems and operations
Avg. Salary: $40,000 · Company Rank: Not Available
Mogul Mortgage/Edgewater Executive Mortgage
Managed 30 plus account executives, developed and implemented telemarketing systems i.e. auto and predictive dialers, mailers, local event hosting, etc...
Avg. Salary: $40,000 · Company Rank: Not Available
Global Telemarketing Service Llc
Managed telemarketers overseas, system development, obtained leads and lead management.
Avg. Salary: $40,000 · Company Rank: Not Available
Aerotek (General Motors contractor)
Responsible for more than 500 General Motors Western Region dealerships. Assisted dealership parts managers and their staff in the selection, implementation, and training of GM collision programs. Visited collision repair shops on behalf of the dealership.
Avg. Salary: $47,500 · Company Rank: Not Available
