Ab Consulting Work Values

Daily Duties at Ab Consulting:

Designated Chief Architect and Lead Consultant for the IRS Contact Centers, responsible for technology at 35 locations and 13,000 agents. Managed operations, processes, uptime goals, and key performance indicators for the IRS, reporting to the Director of the Joint Operations Center. Designed self-service applications in Voice Response Units (VRU), Network Prompter Plans for AT&T networks, and Computer Telephony Integrations (CTI). Produced real-time and historical data views and reports for IRS executives using Enterprise Data Warehouse solutions.

What they like about Ab Consulting:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Infrastructure, Nuance, Security, ACD, Automatic Call Distribution, Airlines, Banking Industry, Intelligent Call Management, Management, Operating Systems, Contact Center, Cisco, Avaya, Genesys, Cloud, Aspect, I3, Workforce Management WFM, Omni Channel, Multi Media, Telecommunications, Managed Services, Operations, Sales, Executive Management, Sales Management, Operations Management, Consulting, Enterprise Architecture, Data Analysis, Reporting, Big Data, Digital Media, Software Development, Application Development, Program Management, Project Management, NICE, Verint, Zoom, Calabrio, eGain, CafeX, Upstream Works, eMail, Web Collaboration, Web Chat, Social Media, SMS, Outbound, BPO, Outsourcing, Healtcare, Retail, Engineering

Skills

Executive Level Management, Contact Center Architect, Omni Channel Architect, Business Consulting, Sales Management, Operations Management, Technical Consulting, Team or Practice Building, Sales, Client Management, Product Management, Design Consulting, Portfolio Management, Channel Sales, Channel Management, Corporate Communication

These are some of the questions we asked our climbers about their experiences with Ab Consulting: