The Ferrada Group Work Values

Daily Duties at The Ferrada Group:

Consult clients on the design, creation, management, and optimization of Omni-Channel and Contact Center environments. Oversee a team of professionals and technical specialists to support client initiatives and technology implementations. Cultivate strong relationships with Cisco ATP Value Added Resellers and Distributors along with other Third Party Vendors to create powerful Omni-Channel, Contact Center and Consulting offerings. Build and grow practice through B2B and B2C market strategy to create of Sales opportunities for Cisco ATPs and Gold Partners.

What they like about The Ferrada Group:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Infrastructure, Nuance, Security, ACD, Automatic Call Distribution, Airlines, Banking Industry, Intelligent Call Management, Management, Operating Systems, Contact Center, Cisco, Avaya, Genesys, Cloud, Aspect, I3, Workforce Management WFM, Omni Channel, Multi Media, Telecommunications, Managed Services, Operations, Sales, Executive Management, Sales Management, Operations Management, Consulting, Enterprise Architecture, Data Analysis, Reporting, Big Data, Digital Media, Software Development, Application Development, Program Management, Project Management, NICE, Verint, Zoom, Calabrio, eGain, CafeX, Upstream Works, eMail, Web Collaboration, Web Chat, Social Media, SMS, Outbound, BPO, Outsourcing, Healtcare, Retail, Engineering

Skills

Executive Level Management, Contact Center Architect, Omni Channel Architect, Business Consulting, Sales Management, Operations Management, Technical Consulting, Team or Practice Building, Sales, Client Management, Product Management, Design Consulting, Portfolio Management, Channel Sales, Channel Management, Corporate Communication

These are some of the questions we asked our climbers about their experiences with The Ferrada Group: