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Speakeasy Inc Work Values
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Daily Duties at Speakeasy Inc:
- Created Charter, Scope, Project Plan, Monthly Reporting Processes and Presentations for Quality Assurance Program. - Managed the Quality Assurance Program through all phases of development, implementation and maintenance. - Successfully developed and implemented the existing Quality Assurance program for the Advanced Services Group, Advanced Voice Services Group, and the Overnight Support Team. - Reviewed and scored representatives based on the Quality Assurance program to ensure positive customer experience. - Analyzed Quality Assurance review data for trends and delivered monthly presentations with the results to upper management. - Managed a team of Quality Assurance ticket reviewers. - Acted as consultant in the revision of the Business Support Quality Assurance Program - Developed, created and facilitated Customer Service Skill training which is used by all of Customer Operations. - Subject Matter Expert for Efficiency. - Project manager for many morale building and Quality Assurance based events. - Coordinated multiple interdepartmental projects and events.
What they like about Speakeasy Inc:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Tags
Customer Service, MS Project, MS Excel, MS Powerpoint, MS Outlook, MS Word, Router Configuration, Troublshooting Skills, Firefox, 60 WPM
Information about Speakeasy Inc
Company Rank: Not Available
Average length of employment : 20 years
Average salary of employees: $43,400
These are some of the questions we asked our climbers about their experiences with Speakeasy Inc:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
