Speakeasy Inc Work Values

Daily Duties at Speakeasy Inc:

- Created Charter, Scope, Project Plan, Monthly Reporting Processes and Presentations for Quality Assurance Program. - Managed the Quality Assurance Program through all phases of development, implementation and maintenance. - Successfully developed and implemented the existing Quality Assurance program for the Advanced Services Group, Advanced Voice Services Group, and the Overnight Support Team. - Reviewed and scored representatives based on the Quality Assurance program to ensure positive customer experience. - Analyzed Quality Assurance review data for trends and delivered monthly presentations with the results to upper management. - Managed a team of Quality Assurance ticket reviewers. - Acted as consultant in the revision of the Business Support Quality Assurance Program - Developed, created and facilitated Customer Service Skill training which is used by all of Customer Operations. - Subject Matter Expert for Efficiency. - Project manager for many morale building and Quality Assurance based events. - Coordinated multiple interdepartmental projects and events.

What they like about Speakeasy Inc:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Customer Service, MS Project, MS Excel, MS Powerpoint, MS Outlook, MS Word, Router Configuration, Troublshooting Skills, Firefox, 60 WPM

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Speakeasy Inc: