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Speakeasy Inc Work Values
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Daily Duties at Speakeasy Inc:
- Created Charter, Scope, Project Plan, Monthly Reporting Processes and Presentations for Quality Assurance Program. - Managed the Quality Assurance Program through all phases of development, implementation and maintenance. - Successfully developed and implemented the existing Quality Assurance program for the Advanced Services Group, Advanced Voice Services Group, and the Overnight Support Team. - Reviewed and scored representatives based on the Quality Assurance program to ensure positive customer experience. - Analyzed Quality Assurance review data for trends and delivered monthly presentations with the results to upper management. - Managed a team of Quality Assurance ticket reviewers. - Acted as consultant in the revision of the Business Support Quality Assurance Program - Developed, created and facilitated Customer Service Skill training which is used by all of Customer Operations. - Subject Matter Expert for Efficiency. - Project manager for many morale building and Quality Assurance based events. - Coordinated multiple interdepartmental projects and events.
What they like about Speakeasy Inc:
The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.
Tags
Customer Service, MS Project, MS Excel, MS Powerpoint, MS Outlook, MS Word, Router Configuration, Troublshooting Skills, Firefox, 60 WPM
Information about Speakeasy Inc
Company Rank: Not Available
Average length of employment : 20 years
Average salary of employees: $43,400
These are some of the questions we asked our climbers about their experiences with Speakeasy Inc:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
