SUMMARY: * Document all system error occurrences correct the problem or escalate the matter to the on-call programmer if necessary. System exceptions application failures and delays monitored through Solarwinds. Open and close files in CICS regions. * Log on to AS/400 system to run the URBIS nightly batch processing. Monitor all MQ connections to mainframe. Modify JCL and release jobs in OPC monitor daily batch jobs that run on the system through SDSF. * Respond and investigate critical alerts for any application or system abnormalities which include software hardware and environmental failures. Research root cause analysis and preventive measures. Areas of Expertise: Large Batch Processing Disaster Recovery Tests Troubleshooting & Problem Resolution User Training and Support ADP, Supported Broadridge Financial Solutions Back Office Brokerage, Jersey City, NJ Position: Mainframe Computer Operator, 2007 - 2012 Technical Scope: zOS Parallel Sysplex with dual JES2 environments. Monitored real-time CICS, DB2, IDMS, MQ, NDM region performance across multiple IBM mainframe systems for approximately 20% of all New York Stock Exchange traffic and part of the Canadian Stock Exchange. Documented all incidents and thoroughly analyzed trends to prevent future outages and downtime. Verified all incoming and outgoing transmissions for accuracy and successful transmissions, escalating to external vendors as needed. Key Achievements: * Processed over 240,000 jobs per shift, utilizing proprietary tools to identify bottlenecks for delayed orders and escalating them if necessary. * Performed all Level 1 and Level 2 support tasks, including responding to all console messages. * Participated in and provided support for four annual Disaster Recovery Tests. * Managed both scheduled and unscheduled shutdowns and performed environmental verification using the Hardware Management Console and GDPS Data Replication. * Completed and verified all configuration changes requested during periodic maintenance. * Collaborated with external vendors to quickly identify and correct any hardware faults or failures during normal system operation. * Regularly updated IBM QMX documentation for current and future users. * Additional experience in Automatic Data Processing for Back Office Brokerage in Roseland, NJ, where personally maintained 259 CICS/TS 1.3 regions, 155 production regions, and 104 test regions (8 AOR and 15 TOR/FOR) collected, analyzed, and stored all network management data and guaranteed a high level of customer quality and satisfaction. ADP: Automatic Data Processing (Brokerages Services Group) Position: Lead Online Operator - Online Control Center (OCC) 1986 - 2007

Highlights:

• Information Technology
• Operating Systems
• Pdp
• Remedy
• Replication
• Root Cause Analysis
• Scheduler
• SDSF
• Society for Worldwide Interbank Financial Telecommunication
• Support