Description
Accomplishments: * Licensed Health & Accident Insurance Agent * 2015 Excellence in Service Nomination * Consistently met or exceeded monthly departmental goals * Consistently collected over 90% of outstanding receivables for Provider delinquencies * Developed & Implemented Policy & Procedure * Developed & Implemented Reporting Processes * Successfully trained and coached intercompany staff * Certified American Collectors Association Collection Specialist * Developed and Implemented Process implementation and improvement by Communication with Internal/External Customers * Developed and Implemented the Collection Process for the Affordable Care Act delinquent member premium
Accomplishments
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