Customer Service Manager at Imperial plastics JOB HISTORY/DUTIES Customer Service Representative Imperial Plastics Lakeville, MN Start Date: 08/12/2016 End Date: Currently Employed Enter customer orders. Acknowledge delivery date to customers. Review customer orders to assure customer request date will be met. Communicate to all assigned Customers, Production schedulers and sales group any issues as they occure. Work with Shipping Dept. to coordinate expedited and regular shipments to Customers. Work with Inventory Managers to help ensure inventory accuracy. Work closely with Sales Dept. to understand customer needs. Work with Engineering Dept. in new product development and product life cycle. Work on obsolete material with customers and sales groups. I work with customers in portals to determine customer needs in a vendor managed environment. Enter Forecast for two Imperial Plastics sites. Run and maintenance MPS messages. Work as a team with schedulers on safety stock quantities to insure optimal customer service and inventory levels. Product Manager Imperial Plastics Lakeville, MN Start Date: 03/26/2012 End Date: 08/12/2016 Customer Service Communication. Customer Service Scheduling. I coordinate with sales, production and purchasing to meet schedules. Entering Forecast into ERP system Releasing and Review Customer Orders and determine if ship date is acceptable. Review work orders and schedule into appropriate machines .Provide contact for all assigned Customers. Create inventory plans based on stocking agreements. Requisition and expedite materials as needed. Update and Maintain Plant priority lists. Complete necessary items for Product Shipments. Work with Shipping Dept. to coordinate expedited and regular shipments to Customers. Expedite operations that delay schedules and alter schedules to meet unforeseen conditions. Work with Inventory Managers to help ensure inventory accuracy. Work closely with Sales Dept. to understand customer needs. Work with Engineering Dept. in new product development and product life cycle. Continued focus on improvement opportunities within the job function Inventory Supervisor Bosch Security Systems Glencoe, MN Start Date: 1984 End Date: March 2012 Job history with Bosch Security systems Inventory Supervisor Bosch Security Systems Glencoe, MN Start Date: 2009 End Date: 2012 * Supervisor shipping, receiving departments and buyer/planners. 10 direct employees * I coordinate with sales, production and purchasing to meet schedules. * Sets up and runs MRP system. * Sets finished good levels ensuring inventory goals and customer on time delivery performance goals are met. Sets and enters all safety stock, Kanban and Min/Max levels * Reviews master production schedules for planning and forecasting * Sets up and executes cycle count reports and enters and approves any changes * Reports and inventory and sales details to plant manager. * Monitor inventory levels and makes obsolesce suggestions Master Scheduler Bosch Security Systems Glencoe, MN Start Date: 2000 End Date: 2009 * Set up, conduct and execute monthly forecast meetings with sales groups. * Set master production schedule to production capacity and smooth when necessary. * Schedule and communicate any deviations of customer request date to customer service. * Set up pull system such as Kanban and Min Max. Set up and monitor safety stock. * Enter and schedule all parts orders. Communicate delivery to customer Material Planner Bosch Security Systems Glencoe, MN Start Date: 1997 End Date: 2000 * Create production work orders to support MRP plan. Work with production to meet completion date according to MRP. Schedule truck to supply material to our Mexico plant. Work with Master Schedule to keep MPS messages accurate. Work with Warehouse to ship finished goods on time to customers. Expedite with purchasing dept. when material is needed. Work to keep inventory at are below safety stock levels.

Highlights:

• Communications
• Master Scheduler
• ERP Systems
• Production Scheduler
• Oracle
• Customer Service Manager