Description
Profile * Multi-unit / District Manager experience in Retail and Restaurant venues. * Experience in supervising big box and specialty retail stores in regional malls, outlet malls, and freestanding locations. * Experience in direct supervision and business consultation. * Experience in up to 20 million dollars in annual sales. * Experience in labor law, ABC laws, food safety, and HACCP. Previously Serve Safe Certified for 8 years. * Proven performance in increasing net revenue, providing exceptional customer service, increasing net profits, operating within allotted budgets, and achieving KPI's (key performance indicators.) Goal-oriented and results driven. * P & L experience. * Supervised teams of managers and staff of 8 - 50+ employees per a location. * Experience with MS Office and Outlook. * I have participated in and opened numerous new locations in retail and restaurant venues. This includes recruiting, interviewing, hiring, and training of personnel. * Accomplished in supervising and evaluating direct and indirect reports. I have trained and / or promoted Store Owners, District Training Managers, Store Managers, Assistant Managers, Supervisors, etc. * Accomplished in coaching improvement of skill-sets, including but not limited to, salesmanship, visual merchandising, loss prevention, operations, training, promotions, coaching, safety, hiring, terminations, employee evaluations, business reviews, marketing, employee relations, etc. * Experience in marketing including, but not limited to, schools, little leagues, radio, newspapers, non-profit, private, and public organizations. * Excellent work history coupled with ability to motivate, inspire, lead, and mentor direct reports. achieved * As the Area Manager, I directly supervised 6 locations in Northern California for over 3 years. * Internally promoted numerous district trainers, store managers, assistant managers, and key holders over 7 years. * Every location had gains over LY sales and in budgeted plan sales. * Average mystery shopper score was 93%. Annual volume was 1.5 - 3.5 million in annual sales. * As District Trainer, I traveled as needed throughout the district. I compiled training records for entire district and was responsible for new / current training issues in district. I was also responsible for secret shopper scores in district. I evaluated them for accuracy, executed written documentation for bad shops on personnel, and followed-up with disputes and/or corrections of erroneous shops as needed. I also supervised locations in Fresno, Modesto, and Roseville, CA as well. * As the Store Manager I was responsible for all operations which included, but was not limited to, payroll, merchandising, hiring, terminations, safety, training, recruiting, shrink results, etc. mystery shop average of 99.0% over 5 years. * Store increased revenue to LY and budgeted plan sales for 7 consecutive years. * Achieved annual shrink results of less than .76% for 5 consecutive years. * Team achieved a 7-year loss prevention audit average of 96%. Team achieved store visit report average of 92% over 7 years. * Increased sales for 7 straight years from 800k to 2.3m.
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