SUMMARY Talented, experienced operations manager with a strong financial background. Quality and service oriented with a track record of improving service scores. Consistent record of surpassing goals. Engaging team leader recognized for associate retention and career development. ACCOMPLISHMENTS Spearheaded Food & Beverage departments through a major conversion streamlining daily operations to meet ownership financial goals while maintaining service levels and associate buy-in. Facilitated fast-paced brand conversion during high volume period including back to back sell outs with 90% turnover on conversion day. Restructured job functions and staffing levels of the Rooms Division during an economic downturn. Changes set new standards resulting in significant increases in productivity while maintaining above average service scores. Surpassed GOP goals and grew revenues in each of 5 years in an entrepreneurial style operation resulting in annual ADR growth averaging 6.8%. Earned (non accredited) Doctorate degree from Northern California Starwood University in 2015.

Highlights:

• Accounting
• Financial
• Human Resources
• Quality
• Quality Assurance
• Security
• Test
• Management
• Retention
• Staffing
• Sacramento
• Customer Service
• Hospitality