Description
PROFESSIONAL SUMMARY Well-Rounded Information Technology Administrator, Engineer, Manager & Trainer with 10+ years of proven experience. Accomplished measurable results while learning and building teams of product support specialists. Lead Instructor/Trainer for both internal and external customers, specializing in Cloud Support and accurate documentation. Possess a comprehensive background of leadership, management, support, project management, business networking and acumen, and education derived from growing within the same business over an 8-year time span. Career supported by a Professional Scrum Master Level 1 (PSM 1), ITIL Foundation Certificate in IT Service Management, ServiceNow Administration Certificate, CompTIA A+ Certificate, Kepner-Tregoe Problem Management Foundations Certificate and multiple continued education certifications in business, presentation skills and technical skills. Seeking fulfilling employment in a fast-paced environment with a company who will nurture my love for knowledge and potential growth. SKILLS SUMMARY * Microsoft Windows: 95, 98, NT, XP, Vista, 7, 8, 10, Server * Basic Unix/Linux: Ubuntu, CentOS, RHEL * Customer, Product, Service & Vendor: Vendor Management/Relations, Internal Relations, Leading Change, Integration, Product Development, Exceeding Expectations, Committed to Customer Satisfaction and Expectations, Excellent Communication Skills, Service Improvement, World-Class Customer Service
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