Experience Summary: 5 years General, 3 year specialized, 1 year Cyber Security Qualifications: Deploys and maintains computing and information security requirements, policies, standards, guidelines and procedures for a stakeholder organization or sub program with defined requirements. Advises on routine compliant information, security and data protection requirements. Determines acceptability of configurations and verifies security parameter placement. Investigates and resolves routine security questions. Performs security compliance monitoring. Performing upgrades and configured systems and multiple software that supports infrastructure applications or per project or operational need. Maintained operation, configurations and other procedures and performs ongoing performance tuning, hardware upgrades, defragmenting of hard drives, and resource optimization. troubleshot and resolve systems services and OS-level issues, monitors user load balance, maintains clean servers, creates and maintains scripts for task automation, and tracks and monitors all customer support requests and troubleshooting and resolution actions in the Trouble Ticket Tracking System - BMC Remedy. I provided Level 1/2/3 level support for remediation identified, troubleshot and resolved hardware, software and network related problems experienced by end users in a multi-site network. Optimizes system operations and resource utilization and performs system capacity analysis and planning. I monitored backups and alerts for network monitoring and responded to events. I have excellent problem-solving skills and has experience in diagnosing issues involving extensive research of reported issue and no experience or knowledge was present. I also created user accounts, added to groups, set permissions, unlocked accounts and reset passwords using Active Directory, created laptop and desktop imaging using System Center Configuration Manager. I also set up the server room which included APC, router, modem, firewall, and switches.

Highlights:

• Microsoft Windows
• Microsoft
• Software
• Microsoft Active Directory
• VM
• Active Directory
• Applications
• Integrate
• Operating Systems
• Security