QUALIFICATIONS: Accomplished professional with over 30 years of experience in printing operations, including order entry, production planning, purchasing of services, perfect binding, case binding, and scheduling. Extremely skilled at building and maintaining strong internal and external relations while being adept at identifying needs and targeting appropriate services and products. AREAS OF EXPERTISE: * Account Management * Project Development & Implementation * Customer Relations * Team Building, Motivation, Leadership and Personal Development * Quality & Productivity Improvement * Print Buying and Outside Services Purchasing Skillfully trained customer service associates while holding full responsibility for $16.5 million in coordinating jobs from inception to completion along with end-to-end sales in the amount of $2 million Held responsibility for developing new sales accounts and satisfying existing accounts for a multi- colored sheet-fed web and direct mail facility * Supervised the customer service department and actively managed several sales personnel * Served as liaison between customers and company while coordinating and planning print jobs from inception to completion * Purchased materials that were necessary for completion of projects stock artwork and outside services Held direct responsibility for the planning and expediting of all accounts including overseeing estimating planning and order entry as well as all production associated with job execution in a facility that utilized full web and multi-sheet fed equipment * Collaborated directly with the Plant Manager to coordinate and maintain print production schedules * Maintain and manage specifications to ensure projects stays within budget. Identify develop and document cost-saving opportunities with respect to specification and design Managed Health Care ANOC/EOC and Welcome Kit Programs for CVS UAM CCRx Highmark &

Highlights:

• Services
• Customer Service
• Account Management
• Buying
• Computer Aided Software Engineering
• CVS
• Leadership
• Management
• Order Entry
• Planning