Summary: In 2016, I served the Reinsurance Operations department as Quality Assurance, Data Analytics manager. The department processed 661M in premium, 856M in claims, 10K workflow items, and over 1900 routine quality tasks. In addition to my routine business responsibilities, I worked with the executive management team to align employee goals with the overall strategy, improved employee engagement, streamlined for efficiency, and ensured all procedures were documented and backed-up. debrdea@mail.regent.edu, PhD, MSBC, ALMI, ACS, CC 319-743-8344 guidance on conflict resolution and monitor deadlines. Perform salary planning goal planning budgeting scheduling and interviewing duties addition to mentoring coaching and advocating for employee welfare and work-life balance. Implemented Innovation Cafés in the Reinsurance Operations Department to improve communication document procedures and improve efficiencies. * Identified opportunities for process improvement and worked to bring the right individuals together to drive change. * Analyzed and communicated the results of the All Employee Surveys to identify areas of strength weakness and opportunity. * Streamlined procedures and organized files from multiple servers into one centralized filing system. Held

Highlights:

• LifePRO
• Innovation
• TAI
• Change
• Research
• Analysis
• Leadership
• Spiritual
• Servant
• Accounting