PROFESSIONAL SUMMARY Results-oriented Debt Collector with years of experience in all areas of collections. Strong negotiator able to work in a very fast-paced environment and adapt to situations. Collects accounts in compliance with all applicable regulations and internal performance standards in order to meet personal and team goal objectives. Over 20 years' experience in credit and collections. Highly skilled in gathering, compiling, and maintaining basic credit information including customer sales tax exemption certificates. In-depth knowledge of handling payment arrangements for customers. Self-motivated with the ability to interface well with internal and external customers. Proven record of contacting customers about delinquent payments and preparing reports reflecting class of credit and collection activity. Demonstrated ability to exercise independent judgment in obtaining payments. Substantial knowledge of responding to a high volume of phone calls Comply with all federal state and local laws and regulations. Remain Professional at all times Request form letters to send to debtors to encourage payment of delinquent accounts. Contact debtors by phone to determine basis of overdue payment. Responsible for gathering full and complete information on all contacts and debtors. Set up payment arrangements with debtors. Gather full and complete information on debtors and accurately document all collection activity in the collection system database. Per line of business and where applicable forward accounts where debtors fail to make payment to review for possible litigation. Maintain accountability for all calls assigned. Independently solve customer issues escalating to supervisor any situation outside the employees control that could adversely impact collection activities. Provide customer service that exceeds customer expectations. Establish and maintain a professional relationship with team members and department contacts. Treat all internal/external customers team members and department contacts with dignity/respect. Demonstrated ability to maintain composure and work effectively in a fast pace environment while preserving strict confidentiality. Performed audit of accounts. Negotiated payment arrangements on past owing receivables while continuing to build a positive relationship with debtors. Responsible for collecting 30% of aged account receivables over 120 days.

Highlights:

• Billing
• Collection
• Compensation
• Insurance
• Workers Compensation
• Audit
• Compliance
• Credit and Collections
• Credit Information
• Delinquent Accounts
• customer service
• customer service representative
• great verbal skills