Personal Summary Guest satisfaction and results oriented operator. Focusing on the adequate and informative training of the team, and the continuous development and empowerment of each individual as the brand ambassadors of the business. Driven to meet companies quarterly KPI, by understanding and accessing the capabilities of the operations and members of staff, delivering direct and transparent communication, creating a fun and rewarding atmosphere that will boost employee performance and business profitability rate. Hands-on experience in strengthening business development functions including health and food safety management, margin increase, bottom line controllable, crew and management training and development, and quality assurance. Conducting frequent and thorough audits of operations to consistently maintain quality, service and safety excellence. Proven track record of managing busy operations and growing revenue while optimising operational efficiency. Pre-opening and opening experience in: New York, Kuwait, Qatar, Dubai, and London. Versatile in building market profiles along with the reputations of internationally known brands, in a new challenging and intensely competitive market. Provides motivational and inspirational leadership to my management team and crew, thereby helping them to develop themselves in their departments further. I am noted for my outstanding communication skills I resolve problems quickly and equitably to ensure happy employees, happy guest and happy business partners.

Highlights:

• Sales
• Training
• Budgeting
• Business Development
• Complaints
• Control Systems
• Email
• Employee Performance
• Human Resources
• Infrastructure