QUALIFICATIONS * 3 years of experience providing customer support in busy call center environments for public utility and insurance industry employers. * An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. * Strategic-relationship partnership-building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. * Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Conferred with customers by telephone to provide information about products or services take and enter orders cancel accounts or obtain details of complaints. * Checked to ensure that appropriate changes were made to resolve customers' problems. * Resolved customers' service and billing complaints by performing activities such as exchanging merchandise refunding money or adjusting bills. * Referred unresolved customer grievances to designated departments for further investigation. * Determined charges for services requested collected payments or arranged for billing. * Solicited sales of new or additional services or products. * Processed over 50 calls per hour in inbound call center. * Consistently met time on call metrics while still maintaining excellent customer service. * Exceeded monthly sales goals for product sales and plan upgrades for existing and new customers.

Highlights:

• Call Center
• Benefits
• Billing
• Complaints
• Insurance
• Microsoft Excel
• Call center,billing question, Microsoft excel