CAREER SUMMARY Results-driven and highly qualified professional with years of experience in customer service, accounting, billing, and collections. Approaches each challenge as an opportunity for cooperative team engagement with an exceptional attentiveness to accuracy, detail, and organization. Communication and Interpersonal Skills Maintain accurate records by remembering and verbally communicating detailed information regarding product services and customer/client accounts. Possess exceptional ability to establish relationships both internally and externally to resolve complex issues and win customer loyalty. Demonstrate outstanding problem solving and active listening skills to diffuse challenging customer situations with tact and ease. Improve customer service functions based on client feedback through the development of new policies and procedures. Cooperatively work with others to produce and deliver required work and measured outcomes. Organization and Management Innovative problem solver who quickly grasps complex situations and turns challenges into opportunities and manageable tasks. Manage the needs/requirements of high revenue commercial accounts through extensive follow-up procedures. Perform market research surveys amongst client base to seek feedback on sales techniques, follow-up methods, and quality of after sales service. Produce quality work even when under extreme time pressure and deadlines. Proven ability to understand and follow complex instructions to successful conclusions. Achieve many years of experience successfully managing and organizing personal time and workload.

Highlights:

• Marketing Management
• Retail
• Sales
• Sales/Marketing
• Account Manager
• Support
• Surveys
• Accounting
• Accounts Receivable
• Billing