Expert customer service specialist with strong verbal and written communication skills. Extremely effective multitasker and leader.

COMPANY	POSITION HELD	DATES WORKED
The Picture People	(Confidential)	5/2006 - 11/2006
Ameritech/SBC	(Confidential)	8/1999 - 11/2005
GTE/Alltel	(Confidential)	10/1998 - 8/1999
Get Nailed Nail Salon	(Confidential)	1/1996 - 12/1998
Global Plastics, Inc.	(Confidential)	10/1995 - 12/1995
Ferndale Laboratories, Inc	(Confidential)	4/1995 - 10/1995
Tuskegee University	(Confidential)	8/1988 - 12/1993

SCHOOL	MAJOR	YEAR	DEGREE
Inner Beauty School	Nail Technician (Manager's) License	1996	Trade School Degree
Shaw (Senior) High School	Diploma	1988	High School/GED Degree

Highlights:

Special project that allowed 1.5 years of offline work as a specialty rep who assisted other reps with a system that was new. Recipient of the Vice-Presidential Achievement Award May 2002-SBC

Companies I like:

HSN, Creative Nail, Victoria's Secret, Frederick's of Hollywood

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Telecommuter
• Home Office Based
• Work From Home
• Home Based
• Virtual Call Center
• Customer Service Specialist

Responsible for assisting fellow CSR's with new Cingular ordering tool by being available to reps on three floors of the call center. Responsible for developing training manuals geared toward successful sales of Cingular products and services.