My career objective is to be a part of making a team successful in an administrative capacity. Overseeing projects, making sure that all task are completed accurately and timely, auditing records, compliance and implement new procedures to work smarter not harder. I bring 30+ years of administrative experience to the table and want to use my experience and develop new experiences. As an a call center administrative every day brought a new task. I worked closely with 6 Call Center Managers, over 500 employees; projects, administrative, audits, FMLA, disabilities, ADA Job Accommodations (helping determine how much time could be approved based on the employees health needs and the needs of the business). I handled second level grievances, chair joint meetings with our local partners, recognition programs, trigger discipline, investigatory meetings and fraud cases. I strongly believe in the no one is left behind theory. We all work together to make the business successful, the employee's success and ours. I look forward to starting a new career path.

COMPANY	POSITION HELD	DATES WORKED
American Income Life	Insurance Agent	2/2017 - 4/2017
AT&T	Area Manager Call Center Admin	4/2010 - 12/2016
AT&T	Attendance Manager	1/2008 - 3/2010
BellSouth	Office Assistant	/2001 - /2007

SCHOOL	MAJOR	YEAR	DEGREE
Dayton University	Theology - not accredited	2015	Some College Units Completed Degree
Miami Carol City Senior High	Future Business Leader	1979	High School/GED Degree

Highlights:

The company audited my records and a passing audit is 79% and I had the highest score ever accomplished 95% accuracy; documentation, timely submitting, follow-up and discipline taken, The company goal is 1.50 employee absent per year and I was given a call center that the target was at 14.75 days out per employee. The amount was the highest absence rate I had ever encountered. I started to audit records and found that systems where not being updated correctly and that discipline was not being administered. I flew out to the office held training with coaches and center manager on attendance policy guidelines, proper documentation, proper discussions with employee and when necessary discipline to correct the behavior. With in a year the were not at target 1.50 but the went down to 1.92 and within the 2nd year the offices was meeting the target.

Companies I like:

University of Miami, Comcast, Miami children Hospital, Nextera, FPL, AT&T, Humana, Aetna, United Health Care, Ryder, Assurant

Project Management
Excellent analytical and leadership skills, with excellent organization and prioritization abilities
• Building relationships and strategically collaborate across work-groups.
• Detail oriented, self-motivated, team player, able to multi task.
• English and Spanish proficiency in verbal and writing communications.
• Florida certified Health and Life Insurance Agent
• Fully proficient in Outlook, Microsoft Word, Excel, PowerPoint and type 40 wpm.
• Written and Oral communication skills.
• Proven ability to work in a constantly changing environment

• miami
• administrative
• human resources
• executive
• manager
• benefits
• Call Center
• fraud
• compliance
• assistant
• ada
• fmla
• disabilities
• microsoft
• talent acquisition
• ademco
• est
• recruiter
• honeywell
• driver
• customer service
• radionics
• hr

Attendance for 6 call centers in different regions with different guidelines. Target was 1.50 days absence per employee per year. Handled; FMLA, disabilities, LOA, ADA Job Accommodations, audits, records, discipline up to termination, fraud, system coding and matching records.