Accomplished Customer Support Professional with progressive years of experience engaging with clients, corporate customers, and end-users within B2B and B2C environments to deliver positive satisfaction. Flexible team player who can merge talents with others to champion work initiatives, as well as fulfill additional job roles to drive company objectives. Forward-thinker recognized for the ability to pinpoint variances and implement solutions that omit operational stagnation. Committed to doing the best job possible on the first attempt to establish new standards of excellence. Talent developer who mentors and trains personnel while instilling best practices to amplify productivity.