Professional Summary: IT Professional with 30+ years of IT experience. This includes working as a Project Manager, IT Operations Manager, Business Analyst, Incident and Change Manager, Operations Team Lead and Computer Operator.

Highlights:

• Root Cause Analysis
• Computer Operations
• Computer Operator
• Infrastructure
• Management
• Training
• Transitions
• Change Manager
• Incident Manager
• Knowledge Transfer
• Service Now
• Computer Operations Team Lead