Summary Over 17 years experience in personal lines insurance Strong knowledge of all personal lines coverages Hard working, reliable Client focused Accomplished in insurance sales, marketing and customer service. Exceptional organization, time management and multi-tasking abilities. Excellent people skills, able to deal well with clients and colleagues Exhibits professionalism and patience in conflict resolution and mediation Excels at promoting long-term agency success through proactive marketing and quality customer service. Able to maintain a positive work environment Accomplishments Client retention high due to excellent customer service Cross selling very successful due to customer loyalty and level of trust Agency loss ratios low resulting in agency bonuses from carrier yearly Zero errors and omissions claims in personal lines department Continuous compliments on exceptional customer service Personal Lines department consistently yields a sizeable profit Caring, personal long term relationships established with most insureds

Highlights:

• Complaints
• Information Requests
• Insurance
• Insurance Sales
• Management
• Retention
• Sales
• Customer Service
• Marketing Management
• People Skills