Summary of Qualifications Bilingual information technology professional with the ability to analyze and resolve complex computer networking problems and clearly explain the resolution process to technical and non-technical staff. Hard working, detail oriented, committed to learning new technology. Excellent customer service skills developed through call center experience. Passion for learning new or existing technologies, hardware, and software. Supervisory Supervisory duties Included training new representatives, Budget preparation, performance evaluations, hiring, firing, reprimanding, translating and handling call escalations for employees that could not solve conflicts on their own, Duties also included handling calls in Spanish speaking representatives. duties included training new representatives budget preparation performance evaluations hiring firing reprimanding translating and call escalation Duties also included handling calls in Spanish speaking representatives. * 3rd Party Collections Representative - Call Center Supervisor General collections duties for delinquent accounts on credit card accounts and skip-tracing using search and locator search engines such as PIPL.com USA Search and credit reports, accounts from 30 to 120 past due. Supervisory duties Included training new representatives, Budget preparation, performance evaluations, hiring, firing, reprimanding, translating, Duties also included handling calls in Spanish speaking representatives. Ricardo V. Ortega (page two) 623-915-1292 * Ricvelazquez08@aol.com

Highlights:

• National Security
• Network Security
• Networking
• Performance Tuning
• Physical Security
• Router
• Router Configuration
• Routers
• Security
• Services