Description
SUMMARY: Supervisor infrastructure solutions provider with over 12 years of experience. Proven abilities include team leadership, in- depth knowledge of hardware and software configurations, and building effective relationships with key business groups and developers. Attributes consist of a strong work ethic, proactive attitude, attention to detail, and customer service orientation. HIGHLIGHT OF SKILLS AND QUALIFICATIONS Associates Degree in Computer Science. Studies focused on operating systems with emphasis on Systems Administration, and business courses. Experienced as a Manager OSS/Computer Technician / Technical Sales Planned and assigned responsibilities to tier 2 techs ran SLISI reports of open, closed, backlogged tickets as well as tickets closed per tech per day. Identified and documented development procedures to help you improve my team's effectiveness such as work with the Help Desk to provide solutions on top 10 issues. I provided Executive Level Support of site to include their admin (s) consisting of 14+ Executives. Site contact for local security investigations and work in conjunction with corporate security. Contributed sharp leadership skills toward effectively managing a high - performance team of IT professionals. Interfaced with business partners to discuss and handle individual needs. Setup security policies to secure company data through the use of AD Groups, NTFS and share level permissions Responsibilities included backups, restores, system recovery, used Veritas and Symantec solutions. Application support for all standard applications: Microsoft Office Pro (Access, Excel, Outlook, PowerPoint), AutoCAD Rev thru R2008, Solid works, Pro Engineer, HP and Intermec Printers, Source Corp scan solutions utilizing web based solutions, HP and Konica printing, Fax/Scanner solutions. Experience with IOS devices such as iPads, iPhones, MACs. Able to support Airwatch and Good for IOS Project Managed I.T. related functions when new divisions were setup within site to bring in proper resources for wiring I.T. closets, drop locations. Set up internal/ external network requirements and worked closely with Network Engineering Teams. Knowledgeable in GroupWare as a user and application developer (Lotus Notes) Database knowledge and experience from a user, application and programming perspective (dBaseIV and Access) Internet Literate (Email and search capabilities) Fluent in various software programs including, but not limited to: Lotus Notes, MS Office Pro, Lotus Smart Suite 97, PageMaker, DOS, Windows, Quick Books and Peachtree. Highly skilled in Microsoft products and a variety Internet packages, including Outlook, Netscape Navigator and MS Explorer 4.0. Well versed in computer hardware, software and Network Operating Systems, Comprehend total concept of LAN and WAN hardware, software and installation. Proficient in all aspects of remote access. Experienced with Citrix, Reachout and pcAnywhere programs. Bilingual - English and Portuguese
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