Customer care professional, always making the customers experience exceptional, going beyond to make each person feel important and appreciated.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	12/2006 - Present
Countrywide Home Loans	(Confidential)	2/2003 - 5/2005

SCHOOL	MAJOR	YEAR	DEGREE
Antellope Valley High School	none	2002	High School/GED Degree

Highlights:

customer service representative, 2 years at countrywide home loans

Companies I like:

Verizon, Intuit, HSBC

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Knowledgable
• Friendly
• solve issues timely

Handled all customer questions timely and accurately. Handled any escalated concerns without management supervision.