Professional Summary: * Extensive Call Center Operations background. Including support and development of a wide variety of client and web based applications, with heavy emphasis in Ontario Systems products. * Quality assurance, implementation, on-boarding of new clients and projects. * Experienced liaison between Account Managers, Business Units, Developers, IS/IT Departments, and Operations. * Additional experience includes: Client Relations Manager, Executive Administrative Assistant, Mortgage Loan Processor, and Supervisor of Call Center Legal Department. * Self-motivated, confident, detail-oriented professional with outstanding written and verbal skills, able to manage multiple projects simultaneously, working with all levels of staff, whether independently or in a team environment.

Highlights:

• St. Louis
• FACS
• Customer Service
• Client Relations
• EPIC
• Management
• Applications
• Microsoft
• Support
• Call Center